How It Works

Can I schedule my grocery deliveries?

Yes! If you have a preferred schedule, call (855) 464-6872 and Press 8 or email us at groceries@gogograndparent.com and we can set up a standing order for you. This is especially helpful if you're ordering groceries on behalf of someone else.

Can I tip my delivery person?

Of course! Tipping is encouraged and can be done when you place your order on the phone, or in cash when the driver drops off your delivery.

What happens if an item in my grocery order is not available at the store?

We recommend that you share with us replacement items or alternative brands. This allows the shopper to select your next best option in case something is out of stock. We’ll save your preferences for next time!

Can I save my shopping list?

Smart thinking. We are happy to save your shopping list for you, so you can place your orders even faster next time.

Can I only order groceries, or other things at the store?

We can help you order groceries, vitamins, and household supplies. Just give us a call at (855) 464-6872 and Press 8.

How do I know when my groceries will arrive?

You let us know if you want to order your groceries right away (deliveries are usually within 3 hours) or if you’d like to schedule them for later, and we will send you a message when your groceries are on their way!

How can I report an issue with my order?

We strive to make your experience with GoGo a positive one every single time, but sometimes mistakes happen. And when they do, we are always here to make things right.

If your order was delivered, but you experienced an issue, please be sure to contact our Grocery department via phone at (855) 464-6872 and Press 8 or via email at groceries@gogograndparent.com within 24 hours of the order being delivered to you. Letting us know immediately helps us better advocate for you.

What is the resolution process?

Once we receive your concern, one of our support representatives will forward it to our partner for resolution. Once a resolution has been reached, we will contact you via email to provide you with an update.

Please keep in mind that any order that is older than 7 days, cannot be disputed.

What are the hours of operation for the meals department?

Our Gourmet department is available 7 days a week, with the ability to order with our automated system 24/7.
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Eastern time: 9:00 AM - 10:00 PM
Central time: 8:00 AM - 9:00 PM
Mountain Time: 7:00 AM - 8:00 PM
Pacific time: 6:00 AM - 7:00 PM

How do your services work?

You can just give us a call and let us know if you would like to order groceries, a meal, or a ride —we will handle the rest. Once you give us the name of the store and your grocery list - we will make sure that the right brand and quantity of items get delivered to your door. Our services are designed to be simple, especially if you prefer calling instead of using an app.

We work with trusted vendors like Instacart for grocery deliveries, so you don’t need to worry about online orders. You can call us 7 days a week from 8 AM to 9 PM Eastern Time for groceries. Other services may have different hours—for example, rides are available 24/7.

How are your services different from Instacart?

Unlike Instacart, GoGo is a phone-based service, so you don’t need to download or use an app to order. You just call us to order or schedule a grocery delivery. We’re also more reliable. We communicate with the grocery shopper on your behalf to make sure that they buy the right quantity of items, and pick your preferred brand or replacement item. We also track the delivery provider, and make sure that the groceries are delivered directly to your doorstep.

Plus, GoGo is a one-stop service—you can also call us to get a ride, meal delivery, or even help around the house, like hiring a handyman or cleaner.

Can I pay with cash?

We don’t accept cash, but you can pay with a credit card, debit card, EBT / snap card, or use a prepaid debit card to buy GoGo credits. We also accept checks.

How do I know that your service is safe? / This sounds like a scam. / I’m a senior - can you help me?

I understand—it’s natural to have concerns. GoGo has been serving thousands of Americans across all 50 states for almost a decade. We help seniors and people with disabilities get groceries delivered, rides, meals and more. We are also trusted by cities like New York and Orange County to make transportation more accessible – and our services are available in Canada and Australia too. We also have a website you can go to if you are not ready to sign up over the phone yet. You can visit our website (gogograndparent.com) to learn more about us. Would you like me to send you a brochure so that you can learn more about our services?

Grocery-specific benefits

You can simply call us to order groceries now or schedule a delivery. Unlike apps, we make sure that the shopper looks for your preferred brands of items, replacements, and the correct quantity of items are safely delivered to your door.

Plus, GoGo is a one-stop service—you can also call us to get a ride, meal delivery, or even help around the house, like hiring a housekeeper, or a handyman.

GoGo’s standard benefits

GoGo is a one-stop service - you can just call us to order grocery delivery, rides, meals, or even get a housekeeper.

Unlike apps, we make sure that your driver or delivery person has the right instructions to find you, especially if you’re in a tricky location – like a rehab. If you have specific requirements, like getting a specific quantity of food, or a car that fits a wheelchair - our guardian system will ensure that that request is fulfilled.

Get Groceries Delivered Right To Your Door