Safe, Reliable Rides for Your Loved Ones – No Apps Required

On-demand rides arriving in 15 minutes or less

Live operators—no apps needed

Pickup locations saved in speed dial for easy access

Get Started
1 (855) 464 - 6872

Main Features

Order rides via Operator
Does your loved one prefer speaking to someone when ordering a ride? With GoGo’s Operator service, they can easily get assistance from a live person who will arrange their transportation.

Whether your loved one is heading to a medical appointment, running errands, or visiting family, they can simply call and an operator will coordinate the details—no apps or confusing menus required. Plus, they can also help schedule meal and grocery deliveries, giving your loved one the personal support they need every time.

For example:
Call 1 (855) 755-0316 and say, “Operator,” to be instantly connected to a live assistant who will help book your ride.
Order rides via Speed Dial
With GoGo’s Speed Dial, getting what your loved one needs is just a button press away. Whether you want a ride home, to your last drop-off spot, or to a custom location, simply press the corresponding number and they’re all set—no need to speak with an operator. Your family member can also request meal deliveries from local restaurants or groceries from nearby supermarkets, all through the same simple system.

For example:
Call 1 (855) 755-0316 and wait to hear: "Thanks for calling GoGo." PRESS 1 to immediately request an Uber or Lyft to be sent to your home. No need to speak with an operator.
Get Started
1 (855) 464 - 6872

Choose the Plan That Fits Your Needs

Drag the button to compare monthly and annual membership costs.
Billed Monthly
Billed Annually
Save 31% on an annual plan!

Basic

This plan is best for customers and family members looking to order 1-2 rides per month.

Low monthly membership fee to keep GoGo on standby for whenever a ride is needed.
Ride fees average $18 for a 3-mile ride.

$11.72 / month
when billed annually
Select Plan

Value

Our most popular plan! For customers and family members looking for a great value on our services.

Save $5 on GoGo ride fees and get prioritized support when you call to order a ride.
Ride fees average $13 for a 3-mile ride.

$20.49 / month
when billed annually
Select Plan

Premium

Great for customers looking to use many of GoGo’s services, including rides, meal delivery, grocery delivery, and home services.

In addition to all of the benefits of our Value plan, get high priority support and proactive care management.

$81.99 / month
when billed annually
Select Plan

What makes us different than taxis and ride hailing apps

The Smartest Ride Scheduling System for Seniors

Our system is designed to make all of your loved one’s future rides easier. We save all their past pickup locations for quick selection, seamlessly incorporating their transportation routines. Whether they need to schedule rides in advance for important appointments or request an on-demand ride that arrives within 15 minutes, we’ve got your family member covered.

We also store custom instructions for future drivers, ensuring they are aware of your loved one’s specific needs, such as sight impairment or if they need assistance getting into the car. This personalized approach ensures every ride is convenient and tailored to them.

A Concierge Team, Coordinating & Communicating Every Step

At GoGo, our operators undergo extensive training to meet the unique needs of older adults. They are patient, empathetic, and skilled at arranging rides that accommodate physical limitations or disabilities with courtesy and respect.

Your loved one will receive timely notifications about their ride’s status, keeping them informed every step of the way. We coordinate all of this within 30 seconds of your family member’s request and monitor their ride 24/7, calling if any issues arise.

Our operators are constantly rated and incentivized to provide the best service in the business. With GoGo, your loved one has 24/7 support ensuring quality, personalized transportation experiences.

A Team of Professional Drivers for Older Adults

Our drivers are handpicked for their proven ability to provide positive experiences for riders with visual, ambulatory, cognitive, and dexterity impairments. They consistently receive positive ratings for being reliable, punctual, and helpful. Many of our drivers are also great conversationalists, able to ease any anxiety about the process.

Upon pickup, our drivers will show their credentials and extend the kindness that is characteristic of the GoGo ride experience, whether it's folding wheelchairs, helping you into the car, or ensuring you know exactly where you are upon dropoff.

Meanwhile, our operators stay in constant communication, working alongside your driver to ensure a seamless ride experience.

The Best Ride Service for Seniors

200,000+
Customers served
6,000,000+
Requests fulfilled
9 years
Meeting customer needs

Advanced Features

Custom Pickups
Tailor your family member’s rides to their most frequent pickup spots by assigning them to touch tones. Whether it’s their home, a relative’s house, their doctor’s office, or even the pharmacy, your loved one can easily add these locations to their menu.

Press 1 for home, 2 for your doctor, or another assigned number, and GoGo will send a car right to where they need it. Just press the number and their ride is on the way!
Voice Commands
Your loved one doesn't even need to press a button. They can just say “home” to head back, “operator” to speak to a real person, or “last location” to return to where they were dropped off before. With simple commands, GoGoGrandparent makes it easy for them to get the rides they need, hands-free.
Scheduled Services
Does your loved one need a ride for a weekly appointment? They can set up automatic rides for recurring appointments, like medical visits or grocery runs. As soon as your loved one knows their appointment date and time, they can schedule their ride in advance. Your family member will receive a text when the driver is on their way. It's that easy.

Our GoGoGuardian System

GoGo has developed a series of checks to ensure the quality and reliability of your rides.

Here are just a few of the things GoGo screens for:
LOCATION
Is the destination ADA accessible for a client’s needs?
Are there landmarks nearby to assist the driver?
Do the online map coordinates need to be adjusted to ensure precise pick-up/drop-offs?
ONGOING COMMUNICATIONS
Confirming details of the vehicle and ETA with customer
Monitoring the trip when it is in progress, looking at the route and driver speed
Collects feedback about the trip when it’s completed
CAR TYPE
Is the car the right size for a client’s needs?
Does the car have enough space to accommodate walkers or wheelchairs?
Does the car have grab bars?
DRIVER PREFERENCES
Is the driver comfortable loading ambulatory equipment?
Has the driver been matched successfully with clients in the past?
Can the driver speak loudly to clients with auditory impairments?

The GoGo Membership

Memberships cover the costs from when we process a request, start monitoring a service on your behalf to when we stop. The monthly fee covers the cost of our 24/7 call center, computer server, engineering time and other costs associated with making GoGo available to consumers.

The membership includes access to the following services:

Rides
GoGo arranges reliable rides for your family member, 24/7. They can speak to an operator or use our easy menu. Pickups can happen within 15 minutes, or rides can be scheduled in advance for their convenience.
Groceries
We can help your loved one order groceries, vitamins, and household supplies without an app, delivered straight to their door. No more long lines or carrying heavy bags!
A blue circle with a fork and a knife.
Meals
Your family member can order their favorite meals from local restaurants. We’ll assist in ordering gourmet meals, takeout, and food that meets their dietary needs and preferences.
Prescriptions
Our transportation services can also help get your loved one's prescription medication delivered from their local pharmacy right to their door, with same-day delivery available.
A house with a wrench and a wrench in it.
Home services
We can connect your family member to trusted home services, like landscapers or dog walkers. They can request any service, and we’ll help them find reliable providers.
A blue circle with a white icon of people on a computer.
Virtual Events
Your loved one can stay engaged with our weekly virtual programs, like Chair Yoga. They’ll meet with a trainer and other GoGo members on Zoom to stay active and social.
Get Started
1 (855) 464 - 6872

life on the go: how gogograndparent changes lives

This has been a real great thing that I can just say "Call GoGo" and you guys do everything.
Alan S., a GoGo customer
I was already taking Uber, but I needed something more reliable to show up because I was taking it to dialysis three times a week.
Chris R., a GoGo customer
I really have the freedom of just calling GoGoGrandparent and going anywhere I wanted.
Dorothy L., a GoGo customer
The independence is not having to call someone, to depend on them to take me to a doctor's appointment or to go pick up my groceries. I feel very independent.
Margot M., a GoGo customer
It's very important, especially for those that don't have a smartphone or can't use a smartphone. It's very useful, the operators are very friendly and they just love to help. It's been an overall best service I've ever had.
Matthew S., a GoGo customer
I recommend this service to other people. I recommend it to my family, my friends, everybody.
Narcissus H., a GoGo customer
If I don't like something, I order some GoGoGrandparent because I like having a selection of different food.
Randolf W., a GoGo customer

Why Choose GoGo?

See how GoGo is simplifying transportation and enabling independence for seniors everywhere
A group of people standing in a room.
Save time

No more juggling ride or delivery coordination. Our operators are just one phone call away, available 24/7.

Gain Peace of Mind

Feel confident knowing your loved one is traveling safely and reliably to where they need to go.

Independence

Your family member enjoys the freedom to live independently. Their autonomy is invaluable.

Life on the Go

Get Started
1 (855) 464 - 6872

GoGoGrandparent in the News

GoGoGrandparent is a booking service for Uber and Lyft via a call center of ultra-patient operators happy to help older adults book a ride without touching a smartphone.

"I'd really be house-bound I think without GoGoGrandparent," Betty said. "I couldn't just depend on friends and family all the time to get me here and there"

If you can’t or don’t want to drive anymore, there are options to getting where you want to go besides public transportation…GoGoGrandparent allows you to order a ride by just making a phone call — no smartphone app necessary.

On-demand apps require a smartphone to use, and there are still more than 75 million Americans who don’t have a smartphone — essentially making them ineligible to use these life-changing services.

GoGo Grandparent hires operators who can take riders’ requests on standard telephones, via push button menu, or by voice. The operators arrange the trip.

After Boogaard’s grandmother told him she was afraid of driving at night, she told him to start a business that wouldn’t require an app. So GoGoGrandparent works the old fashioned way: by dialing a phone and requesting a ride.

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