Your mom or dad calls GoGo from any phone and a real person books their Uber or Lyft. You get a text when they’re on their way — so you don’t have to be the driver.
Your loved one never needs a smartphone, an app or a password.
1
You do this
Register online or by phone. Save their home, favorite places, and notes for drivers — like “needs help with her walker.”
2
They do this
They call GoGo from the phone they already have, then press 1 for a ride from home — or just say “operator” to talk to a person.
3
We do this
We book the Uber or Lyft, keep an eye on the trip from pickup to drop-off, and text you along the way.
Because a ride is only part of the trip. GoGo adds the help older adults actually need.
Scheduling that remembers
Past pickup spots are saved for next time. Book ahead for appointments or get a car in about 15 minutes. Notes like “low vision” or “needs help getting in” go to every driver.
A concierge team
Operators trained to work with older adults set up rides within about 30 seconds, monitor trips around the clock, and call if anything comes up.
Professional drivers
Drivers are picked for helping riders with vision, mobility, memory and dexterity needs. They show ID at pickup and help with things like folding a wheelchair.
GoGoGuardian
GoGoGuardian is the set of quality checks behind every ride. Tap a check to see what we look at.
So the driver finds them the first time, at the right door.
✓
Is the destination ADA accessible?
✓
Are there nearby landmarks that help the driver find them?
✓
Does the map pin need adjusting for an exact pickup and drop-off?
So everyone knows what is happening, without any guesswork.
✓
Does the rider prefer a call or a text from the driver?
✓
Should a family member get a text at pickup and drop-off?
✓
Is there a note the driver should hear before pickup?
So the car fits the rider, not the other way around.
✓
Does the rider need a wheelchair-accessible vehicle?
✓
Is there room for a walker or other equipment?
✓
Is a lower step-in or a higher seat easier to get into?
So the person behind the wheel is the right one for the trip.
✓
Is the driver screened, and will they show ID at pickup?
✓
Can the driver help with vision, mobility, memory or dexterity needs?
✓
Do the rider’s notes reach the driver before the trip starts?
Set things up the way your loved one likes them, and we’ll handle the day-to-day.
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Custom pickups — put the places they go most on their number keys
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Repeat rides — schedule regular trips, like weekly appointments
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Text alerts — get a text when their driver is on the way
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Driver notes — mobility, vision or hearing needs, shared on every ride
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Care management — Premium adds proactive help from our team
The GoGo membership helps your loved one keep living at home, on their terms.
GoGo
Uber and Lyft rides 24/7, by operator or speed dial — in about 15 minutes or booked ahead.
GoGo
Groceries, vitamins and household supplies brought to the door. No app needed.
GoGo
Takeout and delivery from local restaurants, including meals that fit dietary needs.
GoGo
Prescriptions delivered from their local pharmacy, with same-day delivery available.
GoGo
Help finding trusted local providers, like landscapers and dog walkers.
GoGo
Weekly online programs like Chair Yoga on Zoom.
No more juggling rides and deliveries around your own schedule. Our operators handle it, 24/7.
Know they’re getting where they need to go safely and reliably — even when you can’t be there.
They go where they want, when they want — without having to ask for a ride.
Your plan covers the GoGo service. Each ride is charged separately — ride fees average about $13 for a 3-mile trip. Prices shown are billed yearly — save 31%.
For an occasional ride.
$11.72
/ month
Up to 2 rides a month
24/7 phone menu and operators
Family text alerts
Most popular
For getting out every week.
$20.49
/ month
No monthly ride limit
Lower fee on every ride
Priority phone support
Rides plus help at home.
$81.99
/ month
Everything in Value
Meals, groceries and home services
Top-priority support and hands-on care management
Do I need a smartphone or an app?
No. You can call from any phone and use the phone menu — no smartphone or app needed.
How fast will my ride come?
Drivers usually arrive in about 15 minutes.
What does it cost?
Your plan covers the GoGo service, starting at $11.72 a month billed yearly. You pay the Uber or Lyft fare plus a small fee for each ride.
Can I call at night or on weekends?
Yes. The phone menu and operators are available 24/7, and so are rides.
Can I book for my mom, dad or someone I care for?
Yes. Many GoGo members are signed up by a son, daughter or caregiver. You can book rides and deliveries for them and get a text when they’re picked up and dropped off.
Do you have wheelchair-accessible rides?
Yes. Ask for a wheelchair-accessible Uber WAV where it’s available.
Sign up your loved one online, or call and a friendly operator will check service in their area and get everything set up.
Already started signing up?
Pick up where you left off