Schedule transportation to doctor appointments, physical therapy, dialysis, treatments, and other important trips — all with a simple phone call.
1. Call GoGo & Press 0
Call GoGo from the phone number associated with your account and press 0 right away to speak with an operator.
You can press 0 at any time during the call to be connected with an operator who can help schedule your ride.
2. Tell Us Where and When You Need to Go
Give your operator:
Your pickup location
Tell us where you'd like your ride to pick you up.
Your destination
Provide the address or name of your appointment location.
Your pickup date and time
Tell us when you need your ride.
Any additional instructions
Let your operator know about anything else that may be helpful for your trip.
3. Get a Ride Estimate
Your operator will provide an estimate of how long the ride will take and how much it will cost.
Once everything looks right, your operator can schedule the ride for you.
4. Get Your Confirmation Number
Your operator will provide a confirmation number for your scheduled ride.
Keep this number handy in case you need to call GoGo about your trip later.
5. Get Your Ride Details Before Pickup
Before your scheduled pickup time, you’ll receive a call or text with your ride details.
Schedule Recurring Rides
If you regularly travel to the same appointment, you don't have to arrange each ride separately.
Call GoGo, press 0, and ask your operator to set up recurring rides.
Recurring rides can be helpful for:
Tell your operator your schedule, pickup location, and destination, and they'll help arrange your recurring rides.
Whether it's one upcoming appointment or a recurring trip, scheduling your rides starts with a simple phone call.
No smartphone or app required.
